Details

At Yesware, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. We have implemented a responsible disclosure policy to ensure that problems are addressed quickly and safely.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

E-mail your findings to [email protected]. Encrypt your findings using our PGP key (below) to prevent this critical information from falling into the wrong hands.
Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data.
Do not reveal the problem to others until it has been resolved.
Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.
Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

You may not use automated tools in your research without our explicit consent. Use of automated tools may result in investigative action or your IP(s) being blocked.
We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date.
We credit the first researcher to report an issue. Additionally, we reserve the right to only acknowledge researchers who discover issues in Yesware products or services, if we determine the issue to be of a high or critical severity, or if there has been continued research or contributions made by the reporter.
If you have followed the instructions above, we will not take any legal action against you in regard to the report.
We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.
We will keep you informed of the progress towards resolving the problem.
In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise).

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

You can find our PGP key below. You may use this key to encrypt your communication with us. (You can learn more about PGP here.)