orr.gov.uk
External Program
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Our mission is to protect the interests of rail and road users, ensuring safety, assuring value and driving performance.
[/about](Find out more)
Statistics
[https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/](Rail delay compensation claims: 20 July to 11 October 2025)
24 March 2026
Blog
[/search-news/rail-productivity-continues-recover](Rail productivity continues to recover)
23 March 2026
Press releases
[/search-news/safety-improvements-plateau-englands-strategic-road-network](Safety improvements plateau on England’s Strategic Road Network)
19 March 2026
Press releases
[/search-news/orr-authorises-new-stations-willenhall-and-darlaston-west-midlands](ORR authorises new stations at Willenhall and Darlaston in the West Midlands)
19 March 2026
[/search-news](Media centre)
[/about/how-we-work/rail-reform-railways-bill](
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What the Railways Bill means for the role of ORR.
[/rail-guidance-compliance/health-safety](
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We regulate health and safety for the entire mainline rail network in Britain, as well as London Underground, light rail, trams and the heritage sector.
[/monitoring-regulation/rail/networks](
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We regulate Network Rail and other railway networks including the Channel Tunnel and High Speed 1.
[/monitoring-regulation/rail/passengers](
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We undertake a range of work to improve the passenger experience in areas such as compensation, retailing of train tickets and passenger accessibility.
[/rail-guidance-compliance/network-access](
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If a railway operator wants to access the railway network, they have to apply to us for a track access agreement.
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We issue licences and licence exemptions to railway operators.
[/monitoring-and-regulation/roads-monitoring](
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We are responsible for monitoring and enforcing the performance and efficiency of National Highways.
[/rail-guidance-compliance/train-driving-licences-and-certificates](
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Information you need to know about train driving licences.
[/about/careers](
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Our people have an exciting mix of skills, backgrounds and levels of experience.
[https://www.orr.gov.uk/media/27771](
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A summary of how the Bill and the establishment of Great British Railways (GBR) is expected to affect the role of ORR.
[/monitoring-regulation/rail/passengers/passenger-assistance/atp](
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Guidance for train and station operators.
[/guidance-compliance/rail/health-safety/strategy/rm3](
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The Risk Management Maturity Model is the criteria we use to assess an organisation's ability to achieve excellence when controlling health and safety risks.