mikrotik.com
External Program
Submit bugs directly to this organization
External Program
Submit bugs directly to this organization
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https://mikrotik.com / Support /
Most of your questions are answered and explained in RouterOS documentation.
Documentation
https://help.mikrotik.com/docs/
Describes RouterOS, the operating system of MikroTik devices. Documentation applies for the latest stable RouterOS version.
Forum
Check out MikroTik community forum to find answers.
Consultants
https://mikrotik.com/consultants
Hire MikroTik Certified Consultants to receive personal training, help in designing, troubleshooting your network.
BEFORE CONTACTING US
SUPPORT REQUEST INSTRUCTIONS
Contact seller
Contact your distributor for help and support, if the device is not directly purchased from MikroTik.
Documentation
Check documentation and configuration examples. Maybe answer is already there.
Update
Make sure that your issue is present with the latest version of MikroTik RouterOS. The latest version is available at the [/download](download section).
Prepare network setup brief
Give us a brief problem description that includes information about your network setup. Provide us with support output file (suppout.rif), that is created when problem appears, [https://help.mikrotik.com/docs/spaces/ROS/pages/328106/Supout.rif](instruction how to make it).
Limitations & reply
Technical support does not include training on TCP/IP. E-mail reply might take up to 3 business days.
If you are in need of immediate assistance, now you can hire a certified consultation specialist. See [/consultants](the list) of specialists near you!
Mikrotik Support Service
[mailto:[email protected]](
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[https://help.mikrotik.com/servicedesk/servicedesk](
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