
Liverpool Victoria
External Program
Submit bugs directly to this organization


External Program
Submit bugs directly to this organization
Gold Standard Safe Harbor — Adheres to Gold Standard Safe Harbor.
Top Response Efficiency — This program's response efficiency is above 90%.
Managed by HackerOne
Last updated on October 15, 2024.
Liverpool Victoria looks forward to working with the security community to find vulnerabilities in order to keep our businesses and customers safe.
We recommend reading this disclosure policy fully before you report any vulnerabilities.
This helps ensure that you understand the policy, and act in compliance with it. We actively endorse and support working with the research and security practitioner community to improve our online security.
We are committed to:
This page explains how LV= works with the security research community to improve our online security.
Please note that this page does not provide any form of indemnity for any actions if they are either in breach of the law or of this policy. It does not provide an indemnity from LV= or any third party.
This disclosure policy applies only to vulnerabilities in LV= products and services under the following conditions:
Core Ineligible Findings are out of scope.
Due to LV= being a mutual we do not offer a paid bug bounty programme. We will, however, make efforts to show our appreciation to security researchers who take the time and effort to investigate and report security vulnerabilities to us according to this policy wherever we can.
If you have discovered something you believe to be an in-scope security vulnerability, first you should check the above details for more information about scope, then submit a vulnerability report.
In your submission, include details of:
Your report should provide a benign, non-destructive, proof of exploitation wherever possible. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as subdomain takeovers.
After submitting your vulnerability report, you will receive an acknowledgement reply usually within 72 working hours of your report being received.
The team will triage the reported vulnerability, and respond as soon as possible to let you know whether further information is required, whether the vulnerability is in or out of scope, or is a duplicate report. If remediation work is necessary, it is assigned to the appropriate LV= teams or supplier(s).
Priority for bug fixes or mitigations is assessed by looking at the impact severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status of the process, but should avoid doing so more than once every 14 days. The reason is to allow our teams to focus on the reports as much as possible.
When the reported vulnerability is resolved, or remediation work is scheduled, the Vulnerability Disclosure Team will notify you, and invite you to confirm that the solution covers the vulnerability adequately.
| Type of Response | Target in business days |
|---|---|
| First Response | 2 days |
| Time to Triage | 2 days |
| Time to Resolution | depends on severity and complexity |
Security researchers must NOT:
We ask you to delete securely any and all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first.
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the LV= to be in breach of any of its legal obligations, including but not limited to:
LV= affirms that it will not seek prosecution of any security researcher who reports any security vulnerability on LV= service or system, where the researcher has acted in good faith and in accordance with this disclosure policy.
Thank you for helping keep Liverpool Victoria and our users safe!