Contact Lichess

What can we help you with?

[#help-login](I can't log in)[#help-account](I need account support)[#help-report](I want to report a player)[#help-bug](I want to report a bug)[#help-appeal](Appeal for a ban or IP restriction)[#help-collab](Collaboration, legal, commercial)

#help-rootI can't log in

[#help-email-confirm](I didn't receive my confirmation email)[#help-forgot-password](I forgot my password)[#help-forgot-username](I forgot my username)[#help-lost-2fa](I lost access to my two-factor authentication codes)[#help-login-reopen](I want to reopen my account)

#help-loginI didn't receive my confirmation email

[/contact/email-confirm/help](Visit this page to solve the issue).

#help-loginI forgot my password

[/password/reset](Visit this page to solve the issue).

#help-loginI forgot my username

[/login](You can login with the email address you signed up with).

#help-loginI lost access to my two-factor authentication codes

[/password/reset](Complete a password reset to remove your second factor).

#help-loginI want to reopen my account

[/account/reopen](You can reopen your account on this page.)

Do not ask us by email to reopen an account, we won't do it.

#help-rootI need account support

[#help-title](I want my title displayed on Lichess)[#help-close](I want to close my account)[#help-account-reopen](I want to reopen my account)[#help-change-username](I want to change my username)[#help-clear-history](I want to clear my history or rating)

#help-accountI want my title displayed on Lichess

[/verify-title](To show your title on your Lichess profile, and participate in Titled Arenas, visit the title confirmation page).

#help-accountI want to close my account

[/account/close](You can close your account on this page).

Do not ask us by email to close an account, we won't do it.

#help-accountI want to reopen my account

[/account/reopen](You can reopen your account on this page.)

Do not ask us by email to reopen an account, we won't do it.

#help-accountI want to change my username

[/account/username](Visit this page to change the case of your username).

We can't change more than the case. For technical reasons, it's downright impossible.

However, you can close your current account, and create a new one.

#help-accountI want to clear my history or rating

It's not possible to clear your game history, puzzle history, or ratings.

However, you can close your current account, and create a new one.

#help-rootI want to report a player

[/report](To report a player, use the report form).

You can also reach that page by clicking the report button on a profile page.

Please do not send direct messages to moderators. Do not report players in the forum. Do not send us report emails. Only reporting players through the report form is effective.

#help-rootI want to report a bug

[#help-enpassant](Illegal pawn capture)[#help-castling](Illegal or impossible castling)[#help-insufficient](Insufficient mating material)[#help-casual](No rating points were awarded)[#help-error-page](Error page)[#help-security](Security vulnerability)[#help-other-bug](Other bug)

#help-bugIllegal pawn capture

It is called "en passant" and is one of the rules of chess.

[/learn#/15](Try this little interactive game to learn more about "en passant".)

#help-bugIllegal or impossible castling

Castling is only prevented if the king goes through a controlled square.

[https://en.wikipedia.org/wiki/Castling#Requirements](Make sure you understand the castling rules).

[/learn#/14](Try this little interactive game to practice castling in chess).

If you imported the game, or started it from a position, make sure you correctly set the castling rights.

#help-bugInsufficient mating material

[https://handbook.fide.com/chapter/E012023](According to the FIDE Laws of Chess §6.9, if a checkmate is possible with any legal sequence of moves, then the game is not a draw).

It is possible to checkmate with only a knight or a bishop, if the opponent has more than a king on the board.

#help-bugNo rating points were awarded

Make sure you played a rated game. Casual games do not affect the players ratings.

In certain circumstances when playing against a bot account, a rated game may not award points if it is determined that the player is abusing the bot for rating points.

#help-bugError page

If you faced an error page, you may report it:

• [/forum/lichess-feedback](In the Lichess Feedback section of the forum)
• [https://github.com/lichess-org/lila/issues](As a Lichess website issue on GitHub)
• [https://github.com/lichess-org/mobile/issues](As a Lichess mobile app issue on GitHub)
• [https://discord.gg/lichess](In the Lichess Discord server)Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.

#help-bugSecurity vulnerability

Please refer to our [https://github.com/lichess-org/lila/security/policy](Security policy).

#help-bugOther bug

If you found a new bug, you may report it:

• [/forum/lichess-feedback](In the Lichess Feedback section of the forum)
• [https://github.com/lichess-org/lila/issues](As a Lichess website issue on GitHub)
• [https://github.com/lichess-org/mobile/issues](As a Lichess mobile app issue on GitHub)
• [https://discord.gg/lichess](In the Lichess Discord server)Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.

#help-rootAppeal for a ban or IP restriction

[#help-appeal-cheat](Engine or cheat mark)[#help-appeal-other](Other restriction)

#help-appealEngine or cheat mark

Please do not send direct messages to moderators.

You may send an appeal to /appeal.

False positives do happen sometimes, and we're sorry about that. If your appeal is legitimate, we will lift the ban ASAP.

However if you indeed used engine assistance, even just once, then your account is unfortunately lost. Do not deny having cheated. If you want to be allowed to create a new account, just admit to what you did, and show that you understood that it was a mistake.

#help-appealOther restriction

Please do not send direct messages to moderators.

You may send an appeal to /appeal.

False positives do happen sometimes, and we're sorry about that. If your appeal is legitimate, we will lift the ban ASAP.

#help-rootCollaboration, legal, commercial

[#help-gdpr](GDPR erasure)[#help-dmca](DMCA / Intellectual Property Take Down Notice)[#help-contact-broadcast](Broadcast a tournament on Lichess)[#help-authorize](Authorisation to use Lichess)[#help-monetize](Monetising Lichess)[#help-buy](Buying Lichess)[#help-contact-other](None of the above)

#help-collabGDPR erasure

You may request the [/account/delete](complete deletion of your Lichess account.)

#help-collabDMCA / Intellectual Property Take Down Notice

[/dmca](Complete this form) if you are the original copyright holder, or an agent acting on behalf of the copyright holder, and believe Lichess is hosting work(s) you hold the copyright to.

#help-collabBroadcast a tournament on Lichess

If you want to officially broadcast a tournament on Lichess, or have any questions about our broadcasts:

Please contact our Broadcast Team at [Click to reveal email address]) or on [https://discord.gg/Syx9CbN8Jv](our discord).

#help-collabAuthorisation to use Lichess

You are welcome to use Lichess for your activity, even commercial.

You can show it in your videos, and you can print screenshots of Lichess in your books.

Credit is appreciated but not required.

#help-collabMonetising Lichess

We are not interested in any way of monetizing Lichess.

We will never display any kind of ads, we won't track our players, and we won't sell or buy traffic or users.

Please do not email us about marketing, tracking, or advertising.

We encourage everyone to [/ads](block all ads and trackers.)

#help-collabBuying Lichess

We are not selling, to anyone, for any price. Ever.

#help-collabNone of the above

Send us an email at [Click to reveal email address]).

Please explain your request clearly and thoroughly. State your Lichess username, and any information that could help us help you.