help.optimizely.com
External Program
Submit bugs directly to this organization
External Program
Submit bugs directly to this organization
Achieve better outcomes via AI-driven knowledge management, knowledge automation, and self-service.
[/watch-demo ](View Demo) [/lp/get-quote](Request a Quote)
When information moves freely and finds the people who need it, everything just works better — for everyone.
[https://resources.nice.com/wp-content/uploads/2025/05/0003743-en-cxone-expert-ds.pdf](Download datasheet) [https://app.storylane.io/demo/0b13buxkp1u0](Take the tour)
Your customers find answers immediately — no searching, waiting, or explaining required.
Your team finds exactly what they need when they need it — keeping conversations flowing smoothly.
Resolve issues faster with instant answers, less effort.
Meet customers with trusted answers in search engines before they even visit your website.
Stop hunting for information and let it find you right when you need it most.
AI-enhanced searchQuestions get answered, not just matched. Our intelligent search understands context and delivers exactly what you’re seeking.
Intelligent content creationCreate and share knowledge instantly. AI helps draft, organize, and publish information across all touchpoints.
Unified knowledgeOne source of truth that delivers the same consistent, helpful information everywhere customers and agents look.
Enterprise AI scalabilityAs your business grows, your knowledge grows with it — maintaining speed and accuracy no matter the size.
Knowledge finds your customers wherever they are — with intelligent search and instant answers that resolve issues before they become problems.
Success stories
Find out how instant intelligence delivers customer happiness and team success.
[/resources/smart-knowledge-management-the-path-to-happy-customers-and-productive-agents]( DatasheetSmart Knowledge Management: The Path to Happy Customers & Productive Agents
)[https://get.nice.com/NICEGPT-Webinar-Series-Registration.html]( WebinarBecome an Expert in the Next Big Thing in CX
)[/resources/why-nice-the-room-where-it-happened-video-series]( VideoThe Room Where It Happened: Leaders Dish on Ai and Exceptional Customer Service
)
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.
[/watch-demo](Watch the demo)[/contact-us](Contact Sales)
What challenges does CXone Expert solve?Expert eliminates the chaos of scattered, outdated knowledge by centralizing content, powering fast and accurate AI search, and ensuring consistent answers across all channels. It streamlines agent workflows, improves self-service, and provides insights to continuously optimize knowledge.
Key challenges it solves:
What makes Expert unique?Expert stands out with its deep integration of AI, robust content governance, and omnichannel reach—purpose-built to power effortless knowledge discovery at scale, including self-service search discovery.
What sets it apart:
Can Expert be used for customer self-service? Yes! Expert powers consistent, conversational answers across self-service channels like chatbots, help centers, and even search engines—so customers can get the right information instantly, often without ever needing to contact support or speak with an agent.
How does Expert improve agent productivity? Expert gives agents fast, AI-powered access to accurate answers, reducing search time and improving handle times. With guided knowledge and in-context suggestions, agents can focus more on solving issues than finding information.
Is Expert easy to manage for content owners? We’ve made knowledge management refreshingly simple:
Content creators enjoy intuitive tools for writing, reviewing, and publishing content. Built-in workflows handle ownership tracking, approval processes, and version control without adding complexity.
Most importantly, clear analytics show exactly what content is working, what needs updating, and where knowledge gaps exist — so your team can focus efforts where they matter most.
The result is a living centralized knowledge base that continuously improves without requiring constant maintenance.